How we work
Learn about our business focussed approach to HR consultancy
Let’s face it, the Human Resources function has often developed a reputation for either being taken for granted or avoided like the plague, and why wouldn’t it be? If you’re running a growing small business, the last thing you want to be is slowed down with rules, onerous processes, red tape and bureaucracy.
What you do need, though, is shrewd HR solutions, so you can get things right first time, and when things do go wrong (which they will) you can prevent them escalating by resolving any issues early on. The priority is to get you back on track sooner rather than later, and for that reason, we’re pleased to introduce Crosse HR.
Book your free 30 minute HR review
Our clients need solutions
The organisations we work with don’t really fit a ‘type’ – some operate in the financial sector, others are social enterprises or non-government agencies, and we also love working with young, exciting businesses in the digital and media sector (it keeps us fresh!).
As diverse as our clients, what they usually have in common is a London base, and they’re always looking for shrewd HR solutions, rather than an HR department.
Crosse HR gets results
By approaching HR from a business perspective, Crosse HR has developed a strong reputation for delivering results. If you’re facing an HR issue, and have a preferred outcome in mind, HR specialist Olga Crosse will move heaven and earth to help you to achieve it.
We’re slick at handling the HR processes too, with more than a touch of pragmatism built in to make sure they really work for you and your business.
We keep the costs sensible
There’s no such thing as a standard, out-of-the-box service when it comes to HR, but that doesn’t mean we can’t keep it sensible! That’s why we take a flexible approach to our pricing, so we can gear our service to exactly what you need.
We have 3 flexible pricing options for you to choose from, or we can mix and match so you have all of your bases covered.
1. On Call Retainer
Ideal if you need consistent HR support either long-term or for a fixed period of 3 months or more. With Crosse-on-Call you get what it says on the tin: Crosse HR will be on call to offer you shrewd HR solutions 24/7, and through working together for an agreed number of days a month we can get you the results you want.
2. Rapid Response
For when you need good HR advice, and fast. Picture the scene. You arrive in the office on Monday morning. A new client has called in and placed a major order two months before they said they would, 3 people have rung in sick, the broadband isn’t working, so in short all hell has broken loose. What you need is good advice and fast. Our Rapid Response service guarantees you answers over the phone for an agreed fixed fee within 4 hours, so you can at least get the situation contained, then we can agree next steps when the initial crisis has been averted.
3. HR Review Plan
If you could just see what’s over the hill you’d know what HR solutions you need, but at the moment you can’t quite put your finger on it. We know. That’s why our job is to help you to get the right HR infrastructure in place, so you can rest assured at least 80% of the time that you have everything covered. A thorough HR Review will help you to think through anything that you foresee may be a challenge in the future, as well as helping you to take a planned approach to getting the basics right. We can help you to put things in place too if you think that would help, then if the 20% does happen, we’re ready to respond – fast.
This is me, Olga Crosse
HR Specialist Olga Crosse has successfully provided HR advice at all levels for over 20 years. Throughout that time she has consistently been recognised for her solutions-focus and her honesty. She only ever operates with an end target in mind.
Olga possesses a sharp commercial focus, knowing that her clients need shrewd HR solutions that work financially and commercially, as well as for their reputation.
What you’ll also find with Olga Crosse is that she doesn’t indulge in ‘corporate speak’. She’s plain talking, not afraid to take a risk when it’s calculated and minimised, and she’s open, liberal and non-judgemental. She exudes both humour and humility in equal measure, and she cares about, and really likes, what she does. You’ll work that out pretty quickly for yourself, if you haven’t already.
London Youth Charity XLP
Olga Crosse also works as a mentor and volunteer for youth based charity XLP in the most deprived areas in central London.
XLP helps young people take a step out of their circumstances through the Arts, gives them confidence and a safe haven away from gangs and bad influences. Olga’s role as a mentor and volunteer is to help them with their CVs, interview skills, presentation in terms of dress, interview and office etiquette. She also prepares candidates for university selection panels.
Olga prepared over 20 XLP members that were successful in securing apprenticeships and work experience in Barclays, Bloomberg, and Kensington TMO.
Latest insight from the Crosse HR blog
The Employee Reference Question
One of the most common questions I get asked is 'What shall I put in an employee reference'? It's all well and good if everyone got on, there were no problems and the employee in question left on good terms, that does not tend to pose any questions. It's the iffy, 'I...
How To: Write Employee References
Do you need a hand with writing and employee reference policy? Our handy guide provides you with a guide for consistent and fair references. You can download it for free below.
Coronavirus: what do you need to know?
A number of employers have asked us for workplace guidance in light of the coronavirus outbreak. Whilst we are not, of course, medically qualified to give advice on how best to deal with the virus, our friends at Keelys Solicitors have put together the following note...
What our clients say
She will get the job at hand done.
"Olga is a trusted, safe, knowledgeable, confidential, reliable and hugely supportive resource as and when needed. She has provided immeasurable support to our business and I would not hesitate in recommending her - she will get the job at hand done."
Crosse HR, London HR services for small business
2019-12-07T14:31:31+00:00 Patricia Carter, Director - Incognito
"Olga is a trusted, safe, knowledgeable, confidential, reliable and hugely supportive resource as and when needed. She has provided immeasurable support to our business and I would not hesitate in recommending her - she will get the job at hand done." https://crossehr.co.uk/testimonials/she-will-get-the-job-at-hand-done/
Working with complex needs
Working with complex needs children in a special school setting requires experienced and sensitive staff. All aspects of human resourcing are key, from hiring to professional development. Crosse HR have been exceptional in their attention to detail and helping to ensure a vibrant and happy staff team.
Crosse HR, London HR services for small business
2019-12-07T14:30:25+00:00 Euan Macdonald, Head Teacher, Northstar New School
Working with complex needs children in a special school setting requires experienced and sensitive staff. All aspects of human resourcing are key, from hiring to professional development. Crosse HR have been exceptional in their attention to detail and helping to ensure a vibrant and happy staff team. https://crossehr.co.uk/testimonials/working-with-complex-needs/
Ability to find practical solutions to complex situations
"I have worked with Olga for many years and her help and support is invaluable. Her knowledge and expertise is second to none but what sets her apart from anyone else I have worked with is her ability to find practical solutions to complex situations and getting the job done efficiently. I cannot recommend her services enough and the peace of mind she can give you knowing you have someone as capable as her in your corner. "
Crosse HR, London HR services for small business
2019-12-09T17:36:19+00:00 Ali Al Ramahi, Founder and Owner Kaizan Health
"I have worked with Olga for many years and her help and support is invaluable. Her knowledge and expertise is second to none but what sets her apart from anyone else I have worked with is her ability to find practical solutions to complex situations and getting the job done efficiently. I cannot recommend her services enough and the peace of mind she can give you knowing you have someone as capable as her in your corner. " https://crossehr.co.uk/testimonials/2676/
She brings all the experience and wisdom
"Olga is absolutely brilliant. She brings all the experience and wisdom of someone who's worked at a high level in large businesses along with the care and understanding of someone who's run a small business. Her advice, process' and templates have been so important to us at Small Axe and will be into the future. Thanks so much Olga!"
Crosse HR, London HR services for small business
2019-12-09T17:39:00+00:00 Jana Mills, Director, Small Axe Communications
"Olga is absolutely brilliant. She brings all the experience and wisdom of someone who's worked at a high level in large businesses along with the care and understanding of someone who's run a small business. Her advice, process' and templates have been so important to us at Small Axe and will be into the future. Thanks so much Olga!" https://crossehr.co.uk/testimonials/2678/
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Crosse HR, London HR services for small business
She will get the job at hand done.
"Olga is a trusted, safe, knowledgeable, confidential, reliable and hugely supportive resource as and when needed. She has provided immeasurable support to our business and I would not hesitate in recommending her - she will get the job at hand done."
Patricia Carter, Director - Incognito
Working with complex needs
Euan Macdonald, Head Teacher, Northstar New School
Ability to find practical solutions to complex situations
Ali Al Ramahi, Founder and Owner Kaizan Health
She brings all the experience and wisdom
Jana Mills, Director, Small Axe Communications
